Terms of delivery and payment
Shipping costs
Shipping costs are calculated individually based on the destination country to always provide you with the most cost-effective shipping option. Calculate the shipping costs for your current shopping cart to your destination country using the shipping cost calculator.
Within Europe, shipping is free for orders over €299.
Please note that shipping costs are always determined based on the delivery destination, not the billing address.
Shipping Countries
We ship to over 230 countries and regions worldwide - whether within Germany, across Europe or internationally.
Shipping logistics
We work with various shipping providers to ensure that your order arrives quickly and reliably:
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Within Germany:
- We ship products with a shipping weight of less than 31.5 kg via DHL. Packages with a shipping weight of more than 31.5 kg are shipped via GLS. These carriers provide reliable delivery and allow you to track your shipment online.
- We ship products with a shipping weight of less than 31.5 kg via DHL. Packages with a shipping weight of more than 31.5 kg are shipped via GLS. These carriers provide reliable delivery and allow you to track your shipment online.
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Within Europe:
- For deliveries within Europe, we use GLS. GLS offers fast and secure deliveries to most European countries and also provides shipment tracking.
- For deliveries within Europe, we use GLS. GLS offers fast and secure deliveries to most European countries and also provides shipment tracking.
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Outside Europe:
- For international shipments outside Europe, we work with GLS and FedEx so that your order arrives quickly, even over long distances. Here too, you have the option of tracking your shipment online.
By collaborating with these experienced shipping providers, we ensure that your order reaches you safely and on time, no matter where you are located.
In the case of freight shipping, the shipping company will typically arrange an individual delivery date with you. For this, we require you to provide a phone number during the order process. For deliveries via freight shipping (both within and outside Germany) — i.e., larger systems packed on a disposable pallet — delivery is made to the curbside (property boundary). The customer is responsible for further transport. The disposable pallet remains with the customer and should be disposed of via household waste or a recycling center.
Shipping Times
Items in stock are shipped within one business day. The current availability is indicated on our website. Please note that for orders paid via “prepayment,” shipping will only occur once the payment has been received in our account.
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Within Germany: 1-2 business days
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Within Europe: 1-3 business days
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Outside Europe: 3-5 business days
Note: If you have any questions, please contact our customer service:
Phone: +49 7232/3640155 Email: info@iotavx.com
Payment Methods
Advance payment / bank transfer
If you choose the advance payment method, you will find our bank details in the order confirmation, which you will receive by email after placing your order. Please be sure to include your order number in the intended purpose of the transfer so that we can allocate the payment! The invoice amount must be transferred to our account within 14 days. If payment is not made on time, we are entitled to withdraw from the contract.
Note on shipping:
Shipping will take place within 24 hours of receipt of payment.
Purchase on account
You can conveniently pay by invoice in our online shop. After the ordering process, you will receive the bank details and the intended use by email as well as on the invoice that you receive when the goods are shipped.
Please only transfer to the account mentioned and please indicate the intended purpose correctly so that the payments can be allocated.
If you decide to purchase on account, your data (this means all data that can be related to you personally, e.g. your name and contact details) could be sent to Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss, for a credit check be passed on. If this check does not produce the desired result, for example because the data cannot be clearly assigned, we will automatically offer you other available payment methods. The information in accordance with Article 14 of the EU General Data Protection Regulation on the data processing taking place at Creditreform Boniversum GmbH can be found here: www.boniversum.de/EU-DSGVO
In the case of returns, the corresponding amount will be credited to the bank account from which you made the transfer.
Credit card
You can pay conveniently and securely with your credit card in our online shop. We accept the following credit cards: VISA and MasterCard. During the purchase process, please select the appropriate card and enter the required data in the fields provided.
The credit card details are transmitted encrypted via SSL. You can recognize this by the “https” in the address bar in your browser on the payment pages. This means that your purchase with us by credit card is very safe.
To increase the security of credit card payments, the 3D-Secure credit card security process is used. This process is called Verified by VISA for VISA cards and MasterCard Secure Code for MasterCard cards. If your credit card is 3D Secure-enabled, you will automatically be redirected to your bank's website. There you can confirm the transaction by entering your personal SecureCode and your password. If you have not yet registered your credit card for the 3D Secure process, you can do this as part of the payment process. After 3D Secure authentication you will automatically be redirected to the shop.
In the case of returns, the corresponding amount will be credited to the credit card charged.
SEPA direct debit
You can also conveniently make your purchases by direct debit. If you choose direct debit as your payment method, you will be asked for your bank details. By confirming your order, you issue a direct debit mandate that authorizes the collection of the purchase amount.
If you decide to use direct debit, your data (this means personal data and therefore the information that can be related to you personally, e.g. your name and contact details) could be sent to Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss, be passed on for credit checks. If this check does not produce the desired result, for example because the data cannot be clearly assigned, we will automatically offer you other available payment methods. The information in accordance with Article 14 of the EU General Data Protection Regulation on the data processing taking place at Creditreform Boniversum GmbH can be found here: www.boniversum.de/EU-DSGVO
In the case of returns, we will transfer the credit amount to the bank account you specified at the time of purchase.
PayPal
What is PayPal? PayPal is the online payment service that allows you to pay securely, easily and quickly in online shops - and it's free.
Secure: Your bank or credit card details are only stored with PayPal. Therefore, they are not sent again over the Internet every time you make an online purchase.
Simple: you pay with two clicks. Because you access the bank or credit card details stored with PayPal instead of re-entering them with each purchase. PayPal payments arrive quickly. Our shop does not store card information!
This payment method is possible when purchasing online in the web shop. Further information in the ordering process.
Finanzierung (easyCredit Ratenkauf)
In collaboration with the online service provider TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nuremberg, Germany, we offer you the option of purchasing in installments. The prerequisite is a successful address and credit check. In addition to our general terms and conditions, the general terms and conditions and data protection declaration of TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nuremberg, Germany apply to payment processing. With ratenkauf by easyCredit you benefit from convenient and fair installment payments in multiple ways. Without any hidden costs, fees or annoying paperwork. If you want to pay back more quickly later or take a break from paying - this is also very easy and flexible. installment purchase by easyCredit at a glance:
Order value: 200 to 10,000 euros
Minimum rate: 20 euros
Terms: 6 to 60 months
PostIdent: Not necessary! All necessary information is recorded directly online when ordering.
Refund: First you receive your order and then you can decide at your leisure. You pay the first installment no earlier than 30 days after delivery. You will receive your detailed installment plan by email. Early repayments and payment breaks are possible free of charge.
Pick up in store (75239 Eisingen, Germany)
The shipping method pickup in 75239 Eisingen can be chosen in order to reserve goods online and then pick them up from our store in Eisingen and pay on site. Payment is made either in cash or by EC card. Please make an appointment to pick up the goods by phone (+49 7232 3640155) or email (info@iotavx.com).