KOSTENLOSER VERSAND ab 99€ (EU) / 299€ (Nicht-EU)  | Alle Steuern, Zölle und Importkosten im Preis enthalten  |  30 TAGE RÜCKGABERECHT  

FAQ

Product-specific questions

  1. Double the power:

    • If you use the SA40 and PA40 together, you can double the power of your audio system. This is achieved by each of the two devices supplying only one loudspeaker with its mono output stages. This concentrates the full power of each amplifier on a single speaker.

  2. Improved sound quality:

    • The increased power allows each speaker to be driven more precisely and dynamically. This results in a clearer and more powerful sound reproduction, which is particularly advantageous at higher volumes and in larger rooms.

To utilize the full potential of the SA40 & PA40 set, please connect the components as follows:

  1. Set the SA40 to “MONO (Bridged)” using the rear panel “Amplifier Mode” switch.
  2. Set the PA40 to “MONO (Bridged)” using the rear panel “Amplifier Mode” switch.
  3. Use a mono RCA cable to connect the left RCA output "PRE OUT (L)" of the SA40 to the left RCA input "AMP IN (L)" of the PA40.
  4. Connect your right speaker to the two outer speaker terminals of the SA40 using a speaker cable. Please note the polarity (+ and -).
  5. Connect your left speaker to the two outer speaker terminals of the PA40 using a speaker cable. Please note the polarity (+ and -).

An external amplifier offers numerous benefits that can significantly enhance the audio quality and flexibility of your system:

  1. Improved Sound Quality:
    External amplifiers are designed to provide high power and excellent sound quality, often with better components and signal processing.

  2. Increased Power:
    External amplifiers typically offer higher output power, leading to more dynamic and powerful sound reproduction.

  3. Reduced Distortion and Noise:
    High-quality external amplifiers minimize distortion and noise, resulting in a cleaner and clearer sound.

  4. Enhanced Reliability and Durability:
    Fewer components and a simpler design reduce the likelihood of faults and increase the lifespan of the devices.

  5. Cost Efficiency:
    By focusing on essential functions and avoiding unnecessary features, production costs are lowered, offering high-quality audio equipment at a more attractive price.

Choosing the right amplifier depends on various factors tailored to your specific needs and audio system. Consider the following criteria:

  1. Power (Watts):
    Ensure the output power matches your speaker requirements and room size.

  2. Impedance Compatibility:
    Make sure the amplifier is compatible with your speaker’s impedance.

  3. Number of Channels:
    Select the number of channels based on your setup needs.

  4. Amplifier Class:
    Different classes (A, AB, D) offer different benefits regarding efficiency, sound quality, and heat management.

  5. Signal-to-Noise Ratio (SNR):
    Higher SNR means less noise relative to the useful signal.

  6. Total Harmonic Distortion (THD):
    A lower THD value (<1%) ensures more precise and distortion-free sound reproduction.

  7. Cooling and Build Quality:
    Ensure the amplifier has good cooling and robust design.

  8. Input and Output Options:
    Check for necessary connections like RCA, XLR, or speaker terminals.

  9. Brand and Reliability:
    Opt for a reputable brand with good reviews and reliable customer service.

  10. Value for Money:
    Compare features and performance with the price to get the best value.

Connecting an external amplifier to an AV receiver can significantly enhance your system’s audio performance. Follow these steps:

  1. Preparation:
    Ensure all devices are turned off and unplugged.

  2. Connecting Pre-Outs:
    Locate the pre-out connections on your AV receiver and connect them to the amplifier’s inputs using suitable cables (RCA or XLR).

  3. Channel Selection:
    Ensure the correct pre-out connections for the speaker channels you wish to drive with the external amplifier.

  4. Connecting Speakers:
    Connect your speakers to the amplifier’s speaker outputs, ensuring correct polarity.

  5. Check Connections:
    Verify all connections are secure.

  6. Power On:
    Turn on the amplifier first, then the AV receiver.

  7. Receiver Settings:
    Configure the AV receiver to enable the pre-out channels and ensure the speaker configuration is correct.

  8. Calibration and Testing:
    Perform automatic or manual calibration to adjust speaker levels and distances.

Bi-Amping involves using separate amplifiers to independently drive the high and low frequencies of a speaker system, offering several benefits:

  1. Improved Sound Quality:
    Reduces distortion and enhances clarity by separating frequency amplification.

  2. Increased Power:
    Provides more dynamic sound by having two amplifiers work in parallel.

  3. Reduced Intermodulation Distortion:
    Minimizes distortion by having each amplifier work in a specific frequency range.

  4. Better Channel Separation:
    Enhances stereo imaging and precise instrument placement.

  5. Efficient Amplifier Performance:
    Reduces thermal stress and increases amplifier efficiency.

  6. Adaptability:
    Allows for different amplifiers for different frequency ranges to suit personal preferences.

  7. Extended Control:
    Offers more control over fine-tuning the audio system.

Using Bi-Amping with multi-channel amplifiers, especially in a 5.1 system with a 7-channel amplifier, can be advantageous. Follow these steps:

  1. Check Speakers:
    Ensure your speakers support Bi-Amping.

  2. Wiring the Speakers:
    Remove the metal bridges between the high and low terminals and connect separate cables for each frequency range.

  3. Connecting to the Amplifier:
    Use the remaining two channels of your 7-channel amplifier for Bi-Amping the front speakers.

  4. Receiver Settings:
    Configure the AV receiver to support Bi-Amping and assign the correct channels.

  5. Calibration:
    Perform a calibration to adjust speaker levels and distances.

The minimalist design of IOTAVX devices is a deliberate choice that offers several benefits:

  1. Sound Quality:
    Focus on essential functions ensures the highest audio quality.

  2. Signal Purity:
    Fewer internal circuits reduce interference and signal distortion.

  3. User-Friendliness:
    Simplified design makes the devices easy to use.

  4. Reliability and Durability:
    Fewer components reduce the likelihood of faults.

  5. Cost Efficiency:
    Lower production costs result in high-quality audio equipment at a more attractive price.

  6. Minimalist Design:
    Blends seamlessly into various environments without distraction.

  7. Focused Development:
    Engineers can optimize core functions for better performance.

IOTAVX products are developed with a clear philosophy focused on quality, simplicity, and reliability:

  1. Sound Quality First:
    Every design and component is optimized for the best possible audio performance.

  2. Purist Design:
    Focusing on essential functions reduces complexity and enhances signal purity.

  3. User-Friendliness:
    Simple operation and intuitive interfaces ensure ease of use.

  4. Reliability and Durability:
    Durable materials and robust construction for long-lasting performance.

  5. Efficient Performance:
    Designed for efficient operation, reducing energy consumption and heat.

  6. Cost Efficiency:
    High-quality technology at competitive prices.

  7. Innovative Technologies:
    Continuous research and development to stay at the forefront of audio technology.

  8. Customer Satisfaction:
    Feedback is taken seriously to improve products and achieve high customer satisfaction.

General questions

We offer the following payment methods:

  • Prepayment / Bank Transfer
  • Purchase on Invoice
  • Credit Card
  • SEPA Direct Debit
  • PayPal
  • Financing (easyCredit Installment Purchase)
  • In-Store Pickup

For detailed information, please visit our Shipping and Payment Terms.

Depending on the shipping country, we include appropriate power cables for EU, UK, or US. If you reside in a country where none of these cable types are used, you will need to use an appropriate adapter.

  • EU cable: For all countries within the European Union.
  • UK cable: For the United Kingdom.
  • US cable: For the United States of America.

The delivery time depends on the country to which your order is being delivered. Normally the delivery time for Germany is one day, for countries in the EU two to three days and for countries outside the EU five days.

Please note that your order will be dispatched within 24 hours of receipt of payment. This means that your order will be processed and dispatched quickly as soon as we have received payment.

For national deliveries within Germany, we use DHL, which ensures fast and reliable delivery. For deliveries within the EU we use GLS, and for international shipments outside the EU we work with DHL Express.

If you have any questions about the exact delivery time to your specific country or any special requests regarding delivery, our customer service team will be happy to help. We will endeavor to process and ship your order as quickly as possible to ensure that you receive your products in a timely manner.

Our appliances have a manufacturer's warranty of 2 years. This warranty covers defects in materials and workmanship that may occur during normal use.

Should a problem occur with your appliance within this period that is due to a manufacturing defect, we will repair or replace the appliance free of charge.

Please keep the original packaging as this is the only way to ensure safe shipping. We will cover all shipping costs incurred in this case.

Please keep the proof of purchase as this is required to claim under the warranty.

If you have any questions or need support, you can contact us in various ways:

  • Contact form: Use our contact form, to send us a message. We will endeavor to answer you as quickly as possible.
  • Telephone: You can reach us by telephone on +49 7232 3640155.
  • E-Mail: Write us an e-mail at info@iotavx.com.

Our customer service team will be happy to help you with any concerns you may have about our products and services.

Shipping is free for purchases over €99. This applies to both national and international shipments.

Our aim is to offer you the most pleasant shopping experience possible without incurring additional shipping costs. You can rest assured that your order will arrive safely and without additional charges.

We work with various shipping service providers to ensure that your order arrives quickly and reliably:

  • Within Germany:

    • We ship our products with a shipping weight of less than 31.5 kg with DHL. Parcels weighing more than 31.5 kg are shipped with GLS. These shipping service providers offer reliable delivery and allow you to track your shipment online.

  • Within the EU (outside Germany):

    • We use GLS for deliveries within the EU. GLS offers fast and secure deliveries to most European countries and also allows you to track your shipment.

  • Outside the EU:

    • For international shipments outside the EU, we work with DHL Express. DHL Express specializes in fast and secure international deliveries so that your order arrives quickly, even over long distances. You also have the option of tracking your shipment online.

By working with these experienced shipping service providers, we ensure that your order arrives safely and promptly, no matter where you are.

Yes, that is possible. We offer you a 30-day right of withdrawal so that you can test our products in the comfort of your own home.

It is particularly important that you test the device within your own four walls and in your own system. This is the only way to ensure that the product harmonizes perfectly with your existing equipment and room acoustics.

If you are not yet 100% satisfied, we recommend that you contact our customer service team first. We are very familiar with the equipment as well as the acoustics and room acoustics and can often help you to get the best possible performance out of your system.

Within these 30 days, you can try out the product and convince yourself of its quality and performance. If you are not completely satisfied for any reason, you can return the product without any problems.

To return the product, please contact our customer service.

Please note that the return should be in the original packaging and the product must not show any signs of use to ensure a full refund.

We want you to be completely satisfied with your purchase and therefore offer you this flexible option to test our products risk-free.

We want to offer you a worry-free shopping experience and therefore cover all taxes, duties and import costs for our customers in other EU countries.

This means that you will not have to pay any additional costs when your order is shipped from us. The price displayed on our website is the final price you pay, with no hidden fees or additional costs on delivery.

How it works:

  • Taxes: All applicable value added taxes (VAT) are already included in the purchase price.
  • Custom duties: We cover any customs duties that may be incurred on import.
  • Import costs: We take care of all other import costs that may be incurred.

This applies to all orders delivered to countries within the European Union. You can therefore rest assured that you will not incur any unexpected costs and that you will receive your product quickly and easily.

However, if you have any questions about taxes, customs duties or import costs, our customer service team will be happy to help.

If you are not satisfied with your purchase, you can cancel it within 30 days. Visit our right of withdrawal for full details.

After your withdrawal, we will refund the purchase price and standard delivery costs within 14 days. The refund will be made using the same payment method you used for the original transaction.

Send the goods back to us (HifiPilot GmbH, Höhenstr. 7, 75239 Eisingen, Germany) within 14 days of your withdrawal. You bear the return costs and are responsible for appropriate packaging and insurance.

For returns from the EU and outside the EU, we can organize the return shipment for you. The costs for this will be deducted from the refund amount:

EU: Up to 10 kg - €25, up to 20 kg - €35, up to 30 kg - €50, up to 40 kg - €90
Non-EU: Up to 10 kg - €100, up to 20 kg - €160, up to 30 kg - €250, up to 40 kg - €320

If you have any questions or require assistance, our customer service team will be happy to help.

You can easily find the operating instructions for all our products online. Simply visit our page for operating instructions. There you will find an overview of all available manuals, sorted by product.

How to find the right operating instructions:

  1. Go to the operating manuals page.
  2. Search for your product in the list or use the search function to quickly find the manual you need.
  3. Click on the link to the relevant operating instructions to download the document or view it online.

The instructions are available in PDF format and provide you with detailed information on setting up, operating and maintaining your device. If you have any questions or require further assistance, our customer service team will be happy to help.

You can find the latest software updates for your IOTAVX products on our website. Simply visit our software updates page. There you will find all available updates, sorted by product.

How to find the right software updates:

  1. Go to the firmware update page.
  2. Search for your product in the list or use the search function to quickly find the desired updates.
  3. Click on the link to the relevant software update to download the update.

The page also provides you with detailed instructions on how to install the updates. If you have any questions or require further assistance, our customer service team will be happy to help.